We know that when you're caring for an older or recovering pet, you want to know exactly when help is on the way. We currently ship to the United States and Colombia, with more countries coming soon. Here is what to expect after you place an order.
Processing time
Orders are usually processed within 1–3 business days, then handed to the carrier.
Estimated delivery times
- United States: delivery usually takes about 2–3 weeks
- Colombia: 10–20 business days after dispatch
These are estimates, not a guarantee; delivery can take longer during peak season (Black Friday to New Year) or because of carrier delays.
Shipping costs
Shipping is free on every order to the United States and Colombia, with no minimum spend.
Tracking
When your order ships, we email you a tracking number and link. If you order several items, they may arrive in separate parcels.
Import duties and taxes
United States: Under current US import rules, low-value parcels no longer automatically qualify for a duty exemption, so some US orders may be subject to import duties or fees. Any such charges depend on US customs rules and are not set by us.
Colombia: Orders shipped to Colombia may be subject to import duties or taxes under Colombian rules. Any such charges are set by local authorities, not by us.
Delays and lost parcels
If your tracking hasn't updated for more than 10 business days, or your order hasn't arrived within the estimated window, email us at pinedamiguel038@gmail.com and we will look into it with the carrier.